We aim to dispatch all items within three working days.

Each item on our website has been assigned a postage cost and will be posted via Royal Mail with ‘standard first class’ for UK orders and ‘standard international’ for the rest of the world. If you would like to request another shipping option please do so before placing your order by e-mailing info@memoriprints.com or by using the contact form on the website.

All items larger than A4 size will be wrapped in tissue paper and rolled in a strong cardboard tube. A4 prints will be posted flat in a sturdy card backed envelope or may be rolled if ordered with any larger prints.

Europe shipping

European orders should arrive within 8-10 working days. 

For German Buyers – At Memori Prints – I am registered with the Central Agency Packaging Register, ZSVR (Stifung Zentrale Stelle Verpackungsregister) with registration number [DE5893158268437] and dual system partner [Activate by Reclay] for the collection, sorting, and recycling of all packaging.

Rest of World shipping (excluding the USA)

Orders to the Rest of the World (excluding the USA) should arrive within 12-14 working days.

USA shipping

Orders to the USA should arrive within 12-14 working days.

For orders sent outside of the UK customs charges can sometimes be applied upon receipt of your order and are the responsibility of the customer.

LOST PARCELS

It is very rare for parcels to go missing but when they do please note the following. Royal Mail does not consider a UK parcel lost until 11 working days after posting. International mail within Europe is not considered lost until 25 working days after posting, and mail outside of Europe is 32 working days. I am not able to replace/refund missing items until we have passed this time period. 

Returns

Thanks for purchasing our products at www.memoriprints.com operated by Memori Prints.

In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact us via the contact form on the website or send an e-mail to info@memoriprints.com